Flexible Pricing Options For Your Business

At ChatBox 360 Suite, we provide flexible pricing options tailored to your business needs. On this Page, we have explained Meta's Conversational Pricing.

WhatsApp Conversation Pricing Brief

A WhatsApp Conversation is a 24-hour messaging window that begins when a business messages a user. During this 24-hour period, businesses and users can exchange any number of messages, including template messages, without incurring additional charges.
Example Calculation:

If you initiate a Marketing Conversation and an Authentication Conversation with the same user within a 24-hour window, you will be charged ₹0.75 for the Marketing Conversation and ₹0.35 for the Authentication Conversation, plus ₹0.04 for support services.

Conversation Categories and Pricing (India)

  • Marketing Conversations: ₹0.75 per conversation
  • Authentication Conversations: ₹0.35 per conversation
  • Utility Conversations: ₹0.35 per conversation
  • Service Conversations: ₹0.35 per conversation
  • Marketing Product updates, special offers, advertisements, or promotional messages.
  • Utility Transactional messages like delivery updates or payment confirmations.
  • Authentication OTP messages for account registration, recovery, etc.
  • Service Personalized customer support messages addressing queries.
Frequently Asked Questions

Important Notes

WhatsApp Conversation-Based Pricing is a model where businesses are charged based on the type of conversation they initiate with users. Each conversation lasts for 24 hours, during which businesses and users can exchange unlimited messages without incurring additional charges.

The costs for WhatsApp Conversations in India are as follows:

  • Marketing Conversations: ₹0.75 per conversation
  • Authentication Conversations: ₹0.35 per conversation
  • Utility Conversations: ₹0.35 per conversation
  • Service Conversations: ₹0.35 per conversation

Yes, businesses receive 1000 free Service Conversations per month.

No, the Green Tick application is free. The Green Tick indicates that your account is an official business account, building trust with customers.

No, all mentioned prices are exclusive of GST.

Each conversation is valid for 24 hours from the start. During this period, businesses and users can exchange unlimited messages within the same conversation window without additional charges.

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