Got questions?

Find answers to common questions about ChatBox 360 Suite, our WhatsApp Business API solution.

  • General Queries
  • Setup Queries
  • Support Queries

General Queries:

Explore answers to common questions about ChatBox 360 Suite. Learn how our WhatsApp Business API solution can help enhance communication and streamline operations for your business.

ChatBox 360 Suite is a comprehensive WhatsApp Business API solution designed to enhance communication and engagement for businesses across various industries. It helps manage customer interactions, send automated updates, and streamline business processes.

ChatBox 360 Suite enables businesses to:

  • Send Automated Messages: Share updates, reminders, and notifications with customers.
  • Automate Customer Support: Provide instant responses to frequently asked questions (FAQs).
  • Manage Bookings and Appointments: Allow customers to schedule and receive reminders for appointments.
  • Share Documents Securely: Send invoices, receipts, and other important documents via WhatsApp.
  • Promote Products and Services: Use WhatsApp broadcasts to share promotions and new offerings.
  • Collect Feedback: Gather customer feedback to improve services.

Yes, ChatBox 360 Suite ensures that all communications are secure and compliant with data privacy regulations. WhatsApp uses end-to-end encryption to protect interactions, making it a safe platform for businesses.

WhatsApp automation can be applied to various use cases, including:

  • Customer Support: Automating responses to frequently asked questions and providing instant support.
  • Appointment Scheduling: Allowing customers to receive reminders or book appointments through automated messages.
  • Order Updates: Sending automated notifications and updates on order status and delivery.
  • Surveys and Feedback: Automating the collection of customer feedback and conducting surveys via WhatsApp.

ChatBox 360 Suite supports a wide range of integrations to streamline your business operations. We provide integrations with:

✅ Razorpay
✅ PhonePe
✅ Google Sheets
✅ Shopify
✅ WooCommerce
✅ Indiamart
✅ Zoho

Additionally, more integrations can be made available upon your request to suit your specific business needs.

Setup Queries:

Find guidance on setting up ChatBox 360 Suite for your business. Discover how to get the WhatsApp Business Verified Green Tick, integrate your existing WhatsApp number, and configure automated workflows.

To apply for the Blue Tick verification, your business must have a verified Facebook Business account. The Blue Tick indicates that your account is an official business account, building trust with customers. The approval process involves submitting a request through your WhatsApp Manager in the Facebook Business Manager. We will help you to get the blue tick verification process.

The requirements to get started include:

Any one of the following documents: 

    • GST
    • Certificate/Articles of incorporation
    • Business registration or license document
    • Business bank statement
    • Utility Bill (accepted only for Business address and Phone number)
    • Business PAN Number
    • Aadhar Udyog Certificate (MSME)

 

  • Credit Card
  • Facebook Account
  • Fresh Phone Number or one from which a WhatsApp account has not been created

Yes, you can use your existing WhatsApp number. However, you will need to delete the account linked to that number before onboarding with ChatBox 360 Suite. If the number is used by another Business API, it can be migrated to ChatBox 360 Suite after disabling the 2-Factor Authentication (2FA) from your current provider.

Automated workflows can be set up using predefined templates or created from scratch on the ChatBox 360 Suite platform. These workflows help guide conversations and automate processes, such as bookings, support, and information dissemination.

Using ChatBox 360 Suite, you can set up custom auto-replies for frequently asked questions (FAQs). This feature allows you to provide instant responses to common queries, saving time and improving customer satisfaction.

Support Queries:

Get support for integrating ChatBox 360 Suite with your existing systems and customizing auto-replies. Our team is here to help you every step of the way, ensuring a smooth experience with our WhatsApp Business API solution.

Yes, ChatBox 360 Suite can seamlessly integrate with your existing Customer Relationship Management (CRM) system. This integration allows for efficient data management and ensures all customer interactions are recorded and accessible.

To start with WhatsApp automation, sign up for ChatBox 360 Suite. Our team will assist you with the setup process, including business verification and configuring automation workflows tailored to your needs.

Yes, ChatBox 360 Suite provides an Android app that allows you to manage your WhatsApp communications, send instant replies, and handle customer interactions efficiently.